Refund policy

At Sehat Herbs, we want our customers to have a satisfactory shopping experience. Please review the following Return & Refund Policy before placing an order.

1. Returns

We accept returns for eligible products if you receive:

• A damaged product
• A defective product
• The wrong product
• A product that is significantly different from what was ordered

To request a return, please contact us within 7 days of receiving your order.

2. Return Conditions

To be eligible for a return:

• The product must be unused and in its original condition, where applicable.
• The product should be returned with its original packaging.
• You must provide proof of purchase or your order details.
• Certain products may not be eligible for return due to hygiene, safety, or health-related reasons.

We reserve the right to refuse a return if the product does not meet the applicable return conditions.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:

• Your order number
• Your name and contact information
• Photos or videos showing the issue
• A description of the problem

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

4. Refunds

Once an approved return has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the applicable original payment method or another appropriate method.

Refund processing times may vary depending on the payment provider or financial institution.

5. Non-Refundable Situations

Refunds may not be available for:

• Products damaged after delivery due to misuse or improper handling
• Products that have been used when a return requires the product to be unused
• Products returned after the applicable return period
• Change-of-mind purchases, unless otherwise agreed by Sehat Herbs
• Products that cannot legally or safely be resold due to hygiene or health